Shipping & Delivery Policy
Our comprehensive shipping and delivery policy outlines our commitment to reliable, timely, and secure delivery of fresh flower arrangements across India.
Last Updated: December 2024
1. Delivery Coverage Areas
Zantria provides flower delivery services across major cities and towns throughout India, with our primary coverage including all metropolitan areas, state capitals, and significant urban centers. Our same-day delivery service is available in tier-1 cities including Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, and Ahmedabad. We continuously expand our coverage area based on demand and logistical feasibility.
Tier-2 and tier-3 cities receive next-day delivery service with precise time windows that customers can select based on their convenience and recipient availability. Our delivery network includes partnerships with local florists and logistics providers in smaller cities to ensure that distance does not compromise the quality or timeliness of your flower delivery. We regularly assess and update our coverage areas to serve more customers across India.
Remote and rural areas may require additional delivery time and may incur supplementary delivery charges due to the specialized logistics required to maintain flower freshness over longer distances. We work with local delivery partners in these areas to ensure that even customers in remote locations can access our premium flower delivery services. Special arrangements can be made for deliveries to areas not covered by our standard network.
2. Delivery Timeframes and Scheduling
Same-day delivery is guaranteed for orders placed before 2 PM in major metropolitan areas, with delivery typically completed between 4 PM and 8 PM on the same day. Orders placed after 2 PM will be scheduled for next-day delivery unless special arrangements are made and confirmed by our customer service team. During peak seasons, same-day delivery cutoff times may be earlier to ensure quality and timeliness.
Next-day delivery is available for most areas across India, with delivery windows that can be selected during the ordering process. Standard delivery windows include morning (9 AM - 12 PM), afternoon (12 PM - 4 PM), and evening (4 PM - 8 PM) slots. Specific delivery times within these windows depend on route optimization and cannot be guaranteed to the exact hour, but our delivery partners provide advance notification when possible.
Scheduled delivery for future dates is available up to 30 days in advance, allowing customers to plan for special occasions, anniversaries, and events well ahead of time. Scheduled deliveries are confirmed 24 hours before the delivery date, and customers receive reminder notifications to ensure that recipients will be available. Changes to scheduled deliveries can be made up to 48 hours before the delivery date, subject to flower availability.
3. Delivery Charges and Fees
Delivery charges vary based on location, delivery speed, and special requirements such as specific time windows or premium delivery services. Standard delivery within major cities is typically included in our arrangement pricing, while remote locations may incur additional charges that are clearly displayed during the checkout process. We provide transparent pricing with no hidden fees or surprise charges.
Express delivery services, which guarantee delivery within 4 hours of order placement, are available in select cities for an additional premium charge. This service is ideal for last-minute occasions or urgent situations where standard delivery timelines are insufficient. Express delivery requires flower availability and may have limited arrangement options during peak periods.
Premium delivery services include options such as signature delivery confirmation, specific time slot guarantees, and white-glove delivery service for high-value orders. These services incur additional charges but provide enhanced security, reliability, and customer service for important occasions. Bulk orders and corporate accounts may qualify for discounted delivery rates based on order volume and frequency.
4. Delivery Security and Verification
All deliveries require verification of recipient identity and delivery address to ensure security and prevent unauthorized access to your flower arrangements. Our delivery partners are trained to verify recipient information and may request identification for high-value orders or deliveries to secure locations. This verification process protects both customers and recipients from potential fraud or misdelivery.
Signature confirmation is available for valuable orders and provides additional security and delivery verification. Signed delivery receipts include timestamp, recipient name, and delivery location confirmation, which can be accessed through our order tracking system. This service is particularly recommended for expensive arrangements, surprise deliveries, or deliveries to business locations where multiple people might accept packages.
For deliveries to secure buildings, gated communities, or restricted access areas, customers are responsible for providing necessary access codes, contact information for building management, or arrangements with security personnel. Our delivery partners will make reasonable efforts to coordinate access, but additional charges may apply for extended delivery attempts or special access requirements.
5. Temperature Control and Flower Care
Our delivery vehicles are equipped with climate control systems to maintain optimal temperature and humidity levels during transport, ensuring that your flowers arrive in perfect condition regardless of external weather conditions. Temperature-controlled delivery is particularly important during extreme weather periods, including hot summers and cold winters that could damage delicate flower arrangements.
Each delivery includes care instructions specifically tailored to the flower types in your arrangement, including optimal water temperature, feeding recommendations, placement suggestions, and expected lifespan information. These instructions help recipients maximize the beauty and longevity of their flowers. Our customer service team is also available to provide additional care guidance and troubleshooting for flower maintenance.
Special packaging materials protect arrangements during transport and are designed to minimize movement, prevent damage, and maintain flower positioning. Our packaging is environmentally friendly and includes moisture retention systems that keep flowers fresh during delivery. Recipients are provided with unpacking instructions to ensure that arrangements are handled properly upon delivery.
6. Order Tracking and Communication
Real-time order tracking is available for all deliveries through our website and mobile notifications, allowing customers to monitor their order progress from preparation through final delivery. Tracking information includes preparation status, dispatch time, delivery route progress, and estimated delivery time updates. This transparency helps customers plan accordingly and provides peace of mind about order status.
Automated notifications keep customers informed at key milestones including order confirmation, arrangement preparation, dispatch from our facility, and successful delivery. Customers can choose their preferred notification methods including SMS, email, or phone calls. Additional notifications are sent if there are any delays or issues that might affect delivery timing.
Delivery partners carry mobile communication devices and can provide real-time updates about delivery progress, coordinate with recipients for access or timing adjustments, and handle any special delivery instructions. Customers and recipients can contact delivery partners directly during the delivery window to coordinate timing or provide additional instructions as needed.
7. Delivery Failures and Contingencies
If delivery cannot be completed on the first attempt due to recipient unavailability, incorrect address information, or access restrictions, our delivery partners will attempt to contact the recipient and customer to arrange redelivery. First redelivery attempts are typically made within 24 hours at no additional charge, but subsequent attempts may incur additional fees to cover the extra logistics costs.
Weather-related delivery delays or cancellations are handled on a case-by-case basis, with priority given to rescheduling deliveries for the earliest possible alternative date. Severe weather conditions that could damage flowers during transport or endanger delivery personnel may result in temporary suspension of delivery services. Customers are notified immediately of weather-related delays and provided with alternative options.
In cases where delivery cannot be completed within 48 hours of the original scheduled date due to circumstances beyond our control, customers may choose between rescheduling for a later date, receiving a replacement arrangement when delivery becomes possible, or receiving a full refund. We work closely with customers to find solutions that best meet their needs and minimize disappointment from delivery failures.
8. Special Delivery Locations
Deliveries to hospitals, schools, corporate offices, and other institutional locations may require additional coordination and may be subject to the receiving institution's policies and procedures. We work with facility management to ensure smooth delivery while respecting security protocols and visiting hours. Some institutions may require advance notification or have specific delivery procedures that must be followed.
Hotel deliveries require coordination with hotel staff and may involve additional security verification procedures. We provide discreet delivery services for surprise arrangements and can coordinate with hotel concierge services to ensure appropriate timing and presentation. Hotel deliveries may incur additional charges due to the specialized coordination required and potential waiting time for recipient availability.
Event venue deliveries for weddings, conferences, and celebrations require advance coordination with event planners and venue management. These deliveries often have specific timing requirements and setup procedures that must be carefully coordinated to avoid disrupting event schedules. We provide detailed delivery timeline planning for event-related orders to ensure seamless integration with overall event logistics.
9. Environmental Responsibility
Our delivery operations prioritize environmental sustainability through route optimization, eco-friendly packaging materials, and carbon offset programs for delivery vehicles. We continuously work to reduce the environmental impact of our delivery services while maintaining the quality and reliability that customers expect. Our packaging materials are biodegradable and recyclable, and we encourage customers to dispose of them responsibly.
We offer carbon-neutral delivery options in major cities through partnerships with environmental organizations that offset the carbon emissions from delivery vehicles. This service is available at a small additional charge and provides customers with the option to make their flower delivery completely carbon neutral. We provide certificates of carbon offset for customers who choose this environmentally responsible option.
Our delivery fleet includes hybrid and electric vehicles in cities where infrastructure supports these technologies, and we are gradually transitioning to more environmentally friendly transportation options. We also optimize delivery routes to minimize fuel consumption and reduce the overall environmental impact of our operations while maintaining efficient and timely delivery services.
10. Customer Communication and Support
Our delivery team maintains constant communication with customers throughout the delivery process, providing updates about timing, any potential delays, and coordination requirements. Customers receive notification when their order is dispatched, when the delivery partner is en route, and confirmation upon successful delivery. This communication ensures transparency and allows customers to track their order progress in real-time.
Special delivery instructions are carefully noted and communicated to delivery partners, including preferences for delivery location, timing coordination, surprise delivery requirements, and any specific handling instructions. Our system maintains detailed records of customer preferences to ensure consistent service across multiple orders and to streamline the delivery process for repeat customers.
Post-delivery follow-up includes quality confirmation calls or messages to ensure customer satisfaction and gather feedback about the delivery experience. This feedback helps us continuously improve our delivery services and address any issues that might affect future deliveries. Customers are encouraged to provide honest feedback about all aspects of the delivery experience to help us maintain high service standards.