Disclaimer
This disclaimer outlines important limitations and clarifications regarding Zantria's flower delivery services, helping customers understand the scope and nature of our offerings.
Last Updated: December 2024
1. Nature of Fresh Flower Products
Fresh flowers are natural, perishable products with inherent variations in size, color, shape, and lifespan that cannot be completely standardized or guaranteed. While we take great care in selecting and arranging the finest flowers available, natural variations are an expected characteristic of fresh floral products. These variations contribute to the unique beauty of each arrangement and should be appreciated as part of the natural charm of fresh flowers.
The lifespan of flower arrangements depends on numerous factors including flower type, seasonal conditions, care provided by recipients, environmental factors such as temperature and humidity, and the natural aging process of organic materials. We provide comprehensive care instructions with every delivery, but cannot guarantee specific longevity periods as flower lifespan varies significantly based on conditions beyond our control.
Seasonal availability affects flower selection and may require substitutions to maintain arrangement quality and aesthetic appeal. We reserve the right to substitute flowers of equal or greater value when specific varieties are unavailable due to seasonal limitations, weather conditions, or supply chain disruptions. All substitutions are made with careful consideration of color scheme, arrangement style, and overall visual impact.
2. Delivery Service Limitations
While we strive to meet all delivery commitments, our delivery services are subject to factors beyond our control including weather conditions, traffic congestion, natural disasters, transportation strikes, and other force majeure events. Delivery times are estimates based on normal conditions and cannot be guaranteed to exact times. We make every reasonable effort to communicate delays and provide alternative arrangements when possible.
Access to certain delivery locations may be restricted by building security, gated communities, or institutional policies that are beyond our control. Customers are responsible for providing accurate delivery information and coordinating access when necessary. Additional charges may apply for deliveries requiring special access arrangements or extended delivery attempts due to location-specific challenges.
Our delivery partners are independent contractors who operate according to professional standards and training provided by Zantria. While we maintain high standards for delivery service, we cannot control every aspect of the delivery experience and cannot be held responsible for individual delivery partner actions that fall outside of standard procedures and training protocols.
3. Website Images and Representations
Images displayed on our website are representative examples of our flower arrangements and may not exactly match the final delivered product due to natural variations in flowers, seasonal availability, and the handcrafted nature of our arrangements. While we strive for accuracy in our photography and descriptions, actual arrangements may differ in specific flower placement, exact color shades, or minor design elements.
Color representation in digital images may vary depending on your device display settings, screen calibration, and lighting conditions when viewing our website. We make every effort to ensure accurate color representation in our photography, but acknowledge that digital displays cannot perfectly reproduce the true colors and subtle variations found in natural flowers.
Arrangement sizes and proportions shown in photographs may appear different when delivered due to photography techniques, perspective, and the three-dimensional nature of flower arrangements versus two-dimensional images. We provide detailed size descriptions and can offer guidance about arrangement proportions for specific delivery locations or occasions when requested by customers.
4. Allergies and Health Considerations
Customers are responsible for informing us of any known allergies or sensitivities that recipients may have to specific flowers, pollens, or fragrances. While we can accommodate many allergy-related requests, we cannot guarantee that all arrangements will be completely free of allergens, as cross-contamination may occur during preparation or transport. Customers with severe allergies should consult with our customer service team before placing orders.
Some flowers and plants may be toxic if ingested by humans or pets, and customers should take appropriate precautions to keep arrangements away from children and animals who might be tempted to taste or chew on flowers. We provide safety information with deliveries when arrangements include flowers that pose potential health risks, but customers are ultimately responsible for ensuring safe placement and handling of flower arrangements.
Fragrance intensity varies among different flower types and individual sensitivity levels, and we cannot guarantee specific fragrance levels or absence of fragrance in arrangements. Customers with fragrance sensitivities should specify their requirements when ordering, and we will make reasonable efforts to accommodate these needs while maintaining arrangement quality and aesthetic appeal.
5. Service Availability and Modifications
Our services are subject to availability and may be modified, suspended, or discontinued at any time due to operational requirements, legal changes, or business decisions. While we strive to provide advance notice of significant service changes, some modifications may be implemented immediately if required for safety, legal compliance, or operational efficiency. We are not liable for any inconvenience caused by service modifications or temporary unavailability.
Pricing, delivery areas, and service options are subject to change without prior notice, though changes will not affect orders that have already been confirmed and paid for. We reserve the right to adjust our services based on market conditions, operational capacity, and business requirements. Current pricing and service information is always available on our website and through our customer service team.
Technology systems including our website, mobile applications, and order processing systems may experience temporary outages or technical difficulties that could affect order placement or tracking capabilities. We maintain backup systems and procedures to minimize service disruptions, but cannot guarantee uninterrupted availability of all digital services. Alternative ordering methods are available through our customer service team during system outages.
6. Legal Limitations and Liability
This disclaimer does not limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law. However, to the fullest extent permitted by law, we disclaim all other warranties and representations, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Our total liability for any claims arising from our services is limited to the amount paid for the specific order in question. We are not liable for indirect, incidental, special, or consequential damages including but not limited to lost profits, business interruption, or emotional distress arising from our services. This limitation applies regardless of the legal theory under which damages are claimed.
Customers acknowledge that flower arrangements are purchased for decorative and emotional purposes and that any business or commercial use is at the customer's own risk. We do not provide warranties regarding the suitability of flower arrangements for specific commercial purposes or business applications. Customers using our services for commercial purposes should evaluate suitability independently and assume responsibility for any business-related outcomes.